Shipping policy
Thank you for shopping with Kirei Moon Blossom! We appreciate your support and want you to know what to expect when placing an order with us.
Order Processing
Orders are typically processed within 1–3 business days after payment has been received.
Business days do not include weekends or holidays.
During sales, promotions, holidays, or periods of high order volume, processing may take slightly longer. We appreciate your patience while we carefully prepare your order.
Standard Shipping
Kirei Moon Blossom offers standard shipping for a flat rate of $10.00.
Orders of $50 or more qualify for free standard shipping & delivery
The $50 free-shipping minimum is based on the qualifying order subtotal at checkout.
Shipping Time
Our standard shipping option has an estimated carrier transit time of approximately 3–5 business days after your order has been processed and shipped.
Please remember that our 1–3 business-day processing time is separate from carrier transit time.
Delivery dates displayed at checkout are estimates and are not guaranteed. Weather, holidays, carrier delays, and other circumstances outside of Kirei Moon Blossom's control may affect delivery.
Local Delivery
Local delivery is available to qualifying customers located within 30 miles of our delivery area.
A NO minimum order is required for local delivery. Orders UNDER 20 miles, $50 or more qualify for free delivery
Orders 20-30 miles, $75 or more qualify for free delivery
Local delivery charges are based on the distance from our location:
- Standard Zone (up to 20 miles):
0-5 miles: $5.99 | 5-10 miles: $7.99 | 10-20 miles: $9.99 | FREE standard local delivery on orders $50+
- Extended Zone (20-30 miles):
Flat $14.99 | FREE on orders $75+
Order by 2pm for same-day or next-day delivery. You'll get a text when we're on the way!
Your delivery address will determine whether local delivery is available and which delivery rate applies.
If your address is outside our local delivery area, you may still be able to place your order using our standard shipping option.
Local Delivery Orders
Please make sure the delivery address and contact information provided at checkout are correct.
Local delivery availability and applicable charges will be displayed during checkout when your address qualifies.
We ask that customers provide a safe and accessible location for their order to be delivered.
If we experience an issue completing your delivery, we will attempt to contact you using the information provided with your order.
Tracking Orders
For orders being shipped by mail, you will receive shipping confirmation and tracking information when available after your order has been processed.
Please allow some time for the carrier's tracking system to update after your shipping label has been created.
Local delivery order updates will be sent via email that order were made with.
Shipping & Delivery Addresses
Please carefully review your shipping or delivery address before completing your purchase.
Kirei Moon Blossom is not responsible for delays or delivery problems caused by an incorrect or incomplete address provided by the customer.
If you notice an error after placing your order, please contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been processed, shipped, or sent out for local delivery.
Lost, Delayed, or Missing Shipped Packages
Once a shipped order has been accepted by the shipping carrier, delivery is handled by that carrier.
If tracking shows that your package is delayed, please allow additional time for delivery.
If your package is marked as delivered but cannot be located, please check around your property, with household members or neighbors, and contact the shipping carrier for assistance.
If you are still unable to locate your package, please contact Kirei Moon Blossom and we will do our best to help determine the appropriate next steps.
Damaged or Incorrect Orders
Please inspect your order when you receive it.
If your order arrives damaged, leaking, defective, or contains an incorrect item, please contact us within 72 hours of delivery.
Please provide your order number along with clear photos of the affected product and packaging when possible so we can review the issue.
Questions?
If you have any questions regarding shipping, local delivery, or an existing order, please contact us through our Contact Us page.
Thank you for choosing Kirei Moon Blossom and supporting our growing small business. 🌙🌸